How do I chase late-paying customers?
Send the invoice promptly with clear payment terms and a pay-by-card link, then follow up on a schedule: a polite reminder around the due date, a firmer one a week later, and a final notice if it stays unpaid. For overdue commercial invoices you can also charge statutory interest. InstaQuote runs this chasing automatically, so you get paid faster without the awkward calls.
Late payment is one of the biggest cash-flow problems trades face, and most of it comes down to invoices that go out late or never get followed up. The single best habit is to invoice the day the work is done, with a clear due date and a one-tap way to pay.
After that, it's about consistency rather than confrontation: a friendly nudge near the due date, a firmer reminder a week on, and a final notice before it gets serious. On overdue business-to-business invoices you're entitled to charge statutory interest, which is worth stating in your terms.
InstaQuote does the follow-ups for you. It tracks who's overdue and sends the reminders on a sensible schedule with a pay link in each one, so the money comes in without you having to be the bad guy.